Introducing the new Inteq Customer Portal

At the Inteq Customer Day, we were excited to unveil one of our most significant customer experience enhancements to date—the new Inteq Customer Portal.

Built from the ground up, the portal has been designed to give our customers a single, central place to view everything that matters about their service relationship with Inteq. With real-time visibility, powerful reporting and complete transparency, you’ll always know exactly what’s happening with your support and development activity.

A real-time view of your service

From the moment you log in, you’ll have an instant snapshot of your service health, including:

• Open tickets – see how many support tickets are currently active and their current status.
• Tickets in progress – understand what our team is actively working on right now.
• Pending items – quickly identify actions waiting on either your team or ours.
• Ticket trends – visual dashboards help you monitor ticket volumes over time, making it easier to spot recurring issues and plan ahead.

No more wondering where things stand – your service information is available whenever you need it.

Live reports & analytics

The new portal puts valuable insights at your fingertips without waiting for monthly reports.

You’ll have access to live reporting, including:

• Ticket volume – track support requests by week and month.
• Resolution by priority – see how quickly P1, P2 and P3 issues are being resolved.
• Ticket trends over time – monitor the stability of your environment and identify recurring areas of concern.

Need to share information internally? Reports can be exported at any time, making governance meetings and operational reviews much simpler.

Complete visibility of your development backlog

Transparency doesn’t stop with support. One of the portal’s most powerful features is complete visibility of your development backlog, allowing you to see:

• Every ticket and work item assigned to your account.
• The priority, sprint allocation and DevOps status for each item.
• Whether work is new, approved, committed or sitting in the backlog.

You can also submit Change Requests directly through the portal, creating a faster, more streamlined review process while maintaining a clear audit trail of every request you’ve raised.

Built together, improved together

The Inteq Customer Portal is more than just a window into your service—it’s a platform for collaboration.

We’ve designed the portal to evolve alongside the needs of our customers, making it easy for you to help shape its future. You can submit feature requests for the Customer Portal directly within the platform, giving you a simple way to suggest enhancements that will improve your experience.

The portal also provides the ability to submit feature requests for Inteq Warehousing Software (IWS), ensuring your ideas for product enhancements are captured, reviewed and tracked through a single, transparent process.

By creating a direct feedback loop between our customers and our teams, we’re building a collaborative approach to continuous improvement—working together to deliver solutions that provide even greater value over time.

Greater transparency. Better collaboration.

Our goal has always been simple: you should never have to wonder what we’re working on, how your service is performing or what comes next.

The Inteq Customer Portal brings together the information you need in one place, providing greater transparency, improved collaboration and the insight to make informed decisions about your services.

Coming soon to all Inteq customers

We’re well on our way to onboarding all Inteq customers to the new Customer Portal, and we’re excited for you to experience the benefits it brings.

If you’d like to learn more or arrange access, please speak with your Inteq Account Manager. We look forward to helping you get the most from your new portal.

Written by

Aneta Przybylko

Head of Account Management