Automated quick-response returns solutions
Rapid, automated returns processing
Overview
Handling high volumes of returns can place a serious strain on warehouse operations, especially in fast-paced e-commerce environments. Inteq’s automated returns solutions are designed to simplify and speed up this process, reducing manual handling while improving traceability, accuracy, and overall efficiency. By combining advanced automation with our proprietary Inteq Warehousing Software (IWS), we help businesses accelerate refund cycles, reintegrate products into inventory faster, and lower the total cost of returns. This approach to returns processing helps protect your margins, enhance customer loyalty, and keep operations flowing.
Returns
Applications
- Returns management is critical in today’s high-volume, high-speed warehouse environments. Inteq’s solutions are built to support operations where efficiency, traceability, and fast turnaround are essential.
- E-commerce and retail warehouses processing high volumes of customer returns.
- Facilities requiring rapid inspection, sorting, repackaging, and restocking.
- Operations integrating returns with outbound fulfilment workflows.
- Businesses aiming to increase visibility and reduce costs across returned inventory.
- Warehouses managing a complex mix of products, packaging types, and labelling requirements.
Our solutions
Auto-bagging and auto-boxing
Inteq’s automated packaging systems help you repackage returned goods quickly and securely, cutting down on manual tasks and errors. These systems automatically select the right bag or box, apply customised configurations, and prepare products for resale or disposal with minimal downtime.
RFID technology
RFID tagging removes the need for manual barcode scanning, enabling instant tracking of returned goods throughout the warehouse. Staff can access item data on demand, improving visibility, accuracy, and processing speed from the moment goods re-enter the system.
Pouch sorters
Pouch sorters offer a fast, space-efficient way to hold returned items in the dispatch area, ready for immediate reuse. By buffering fast-moving returns near the packing line, they eliminate the need to send goods back to distant storage, reducing delay and handling time.
Autonomous Mobile Robots
AMRs enhance flexibility by transporting returned items to and from workstations for inspection, repackaging, or restocking. These scalable, low-CapEx robots support goods-to-person workflows and free up staff to focus on value-adding tasks.
Automated Conveyor Systems
Configured for efficient reverse logistics, automated conveyors guide returned products through inspection, sorting, and packing zones without manual intervention. Fully integrated with IWS and other technologies, these systems keep your returns process fluid and bottleneck-free.
Testimonials
Read what our clients are saying about our solutions.
Inteq has provided unrivalled support to the site team; from design through to implementation, the creative and flexible approach has brought the vision to life, resulting in a robust and flexible solution for our customer.
CevaLogistics
Since dealing with the Inteq project team for the Stanton / Under Armour implementation I have been impressed with the level of service, knowledge and can-do attitude. These qualities have continued within the residency solution whereby the site is supported in a number of key measures such as a detailed PPM schedule, training staff on equipment, stores / spares management and building support. The weekly review meetings with the team ensure everything is effectively managed within agreed time frames.
Marc BakerFacilities Manager at Ceva.
In the last 18 months I have seen Inteq grow from strength to strength, I was part of the initial process where we recruited Greenstone to support with the servicing and repairs of our Conveyer and box machines, they have grown in that time from suppling engineers to helping us optimise the equipment, expand the area and incorporate changes to layout and process. With the team now fully established at the SDC, I feel we are is such a better situation, with limited downtime, planned preventative maintenance and increased productivity. The Inteq team have done a great job, and I am extremely happy with the service that they have provided.
Paul MorrisFacilities Manager at Pets at Home
Our investment in collaborative robotic technology means we have greater flexibility in our operations for customers, enabling us to better manage the fluctuating product volumes associated with high volume eFulfilment work. Overall we were very impressed with the approach and the level of innovation that Inteq brought to the project, integrating multiple technologies to produce a highly efficient, robust and cost-effective operation.
Carl MooreManaging Director - eFulfilment at Wincanton
Discover what we can do for you today.
Returns don’t need to slow you down. Talk to us today to find out how we can help you build a returns process that’s intelligent, automated, and built to scale.
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