Services | Logistics & Comprehensive Automation Software Solutions

Comprehensive automation services

End-to-end warehouse automation solutions, built around your operations. From consultative design and project delivery to ongoing support and system upgrades, we help you automate your business, using flexible technologies and expert insight to futureproof your warehouse and drive long-term performance.

Define

We begin by understanding your current operations, challenges, and long-term goals. Working closely with your team, we gather accurate data on stock profiles, order volumes and workflows to identify pain points and define project scope. This phase sets clear KPIs and aligns automation plans with your wider business strategy, ensuring the solution delivers rapid ROI and is built to scale as you grow.

Design

We design tailored automation solutions that integrate software, hardware and operational processes around your unique warehouse needs. From simulation and prototyping to workflow validation, we use advanced 3D tools to test concepts and identify bottlenecks early. As an independent provider, we select the best-fit technologies, such as AMRs and conveyors to sorters and pick-to-light systems, without brand bias. Our in-house experts combine technical knowledge with creative thinking to build scalable systems that are agile and able to grow with your business. Throughout the design phase, we collaborate closely with you, ensuring every component is scheduled, costed and aligned with your operational goals.

Deliver

Our UK-based project teams manage every aspect of delivery, from installation and system integration to testing, commissioning and training. With market-leading project management tools like SimPRO, you get full visibility of progress, costs and milestones. A dedicated project manager ensures everything runs to plan, on time and on budget. Health and Safety compliance is built in, with all solutions UKCA/CE certified and independently audited. Backed by expert engineers and smooth change management, we deliver intelligent systems that are built to perform and ready to scale with your business.

Maintain

Once your system is live, our team continues to monitor it and helps you keep it running smoothly and efficiently. Our tailored support packages include preventative maintenance, 24/7 remote help desk access, software updates and on-site services where needed. Whether you need occasional input or a fully embedded support team, we’ve got you covered. With over 100 staff worldwide dedicated to development and support, we’re committed to keeping your operation futureproof, optimised and resilient.

Why choose Inteq?

Industry expertise – We have over two decades of experience in warehouse automation and robotics integration.
Proprietary software – Our intelligent, hardware-agnostic Inteq Warehousing Software (IWS) enables seamless integration and control of diverse automation technologies.
Consultative and collaborative – Inteq has a customer-focused approach that ensures solutions are tailored, scalable, and aligned with operational goals.
UK-based support – We have a dedicated, UK-based software development and field service team that provides responsive, expert assistance.
Proven track record – We’ve successfully deployed solutions for major brands like Pets at Home and Superdry across multiple territories.
Innovation focus – We continuously invest in cutting-edge technology and software development to build smarter, more efficient supply chains.

Service details

Helpdesk

Our helpdesk is available 24/7 for technical support queries. Our team offers rapid technical support, remote diagnostics, and detailed reporting for issues ranging from software problems to operational queries, to ensure your warehouse continues to run smoothly.

Field service support

Our UK-based engineers provide fast-response mechanical, electrical, and controls support on-site. Available 24/7, with additional support for peak periods, they ensure minimal disruption and keep your hardware performing at its most efficient.

Resident services

We supply on-site engineers tailored to your operation. This is ideal for large or complex systems, where our resident team can deliver immediate technical response, ongoing improvements, and specialist skills that align with your site’s objectives.

Operational support

We offer support that improves efficiency and safety, from operator training to process diagnostics. Services include contract management, audits, inspections, and expert advice to help you get the most out of your automation investment.

Asset management and spare parts

We manage critical asset performance through your customer portal to help keep downtime low and your system performing reliably. Our services include inventory management, maintenance planning, KPIs and reporting.

Modernisation

To keep your warehouse aligned with business growth, we offer modernisation services that help future proof your systems with minimal disruption. These include obsolescence audits, performance optimisation surveys, system upgrades, and scenario planning using advanced simulation tools to ensure your infrastructure evolves in step with your operational needs.