Our service
Our four-stage consultative approach.
01.
Define
We start by getting to know you. Inteq works closely with your business to understand your unique challenges, goals, and needs—so we can find the best way to help.
02.
Design
Once we’ve got the full picture, we craft a tailored solution just for you. We carefully select the right technologies and strategies to fit your needs and set you up for success.
03.
Deliver
Time to bring it to life. We build and install your custom solution, making sure every piece of equipment and software is set up and ready to deliver business transforming efficiencies.
04.
Maintain
Our team keeps a close eye on your system, providing ongoing support to keep everything running smoothly with minimal downtime
Every business is different.
That’s why we take a unique four-stage consultative approach to building the best possible solution for our clients. We work with you every step of the way, from analysing the data and defining the scope of the project, to designing the optimum solution and delivering the ‘live’ system – even continuing our partnership with you into the future with on-going day-to-day support and maintenance of the operation.
Define
Understanding your business and the challenges you face helps us to define what success should look like. That means looking beyond your short-term objectives, such as sales targets and planned promotional peaks, to the future strategic ambitions of the business. A fast growing business needs highly adaptable and scalable solutions capable of flexing to changing needs, and we have the technology and know-how to make it happen.
We help to determine where your pain points are and where automation should be deployed to deliver the best results, with a fast ROI. And of course, this comes down to gathering and analysing accurate data to generate tolerances on stock profiles, order volumes and throughput rates, along with a multitude of critical factors vital to scoping the optimum shape of your tailored solution.
Design
Most investments in automation are aimed at increasing capacity to facilitate growth. That’s why designing a system for flexibility and scalability is so important. Using the right technology, a point solution can be expanded to grow with your business – that’s a benefit of advanced modular technology.
We have access to a vast array of technologies – from Autonomous Mobile Robots (AMRs), zone-routing conveyors and flow-racking to cross-belt sorters, pick-to-light systems and automated packaging solutions, to name but a few. However, finding the most effective and appropriate combination for your defined set of objectives requires technical knowledge, creative thinking and access to advanced tools – all of which we have in-house.
As an independent, full-spectrum automated warehouse solutions provider, we are free to select the most appropriate technology for the task, and being a multifaceted organisation that brings together skilled individuals with competencies across warehouse management software, systems integration and controls, we take responsibility for your complete turnkey-key system from start to finish.
Throughout the design process we work closely with you to arrive at the detailed designs, where all aspects of the system have been considered, hardware availability scheduled and costs assessed.
Simulation software brings a concept to life. We have invested in leading-edge 3D simulation technology that enables us to select the most suitable materials handling hardware from a virtual catalogue and place appropriate technologies together as a concept system within the software. Then, by inputting your data set, we can apply routing logic to allow us to view your system’s performance to see in advance any potential bottlenecks or problems – giving you the confidence to bring your project into reality.
Deliver
It’s our market leading ability to efficiently integrate advanced technologies and intelligent software that promises fast delivery of your solution and a trouble-free future. An intelligent system conceived by our expert design engineers and implemented by our highly skilled team of on-site engineers, can transform your business’ performance and give you the agility needed to secure operational resilience for years to come.
From the very start, one of our dedicated project managers will coordinate the build programme, ensuring that agreed milestones are reached on time and to budget. As we use industry leading project management software, SimPRO, you have complete visibility of costs, schedules and updates throughout the progress of the project. And when it comes to Health & Safety, all Invar solutions are UKCA/CE certified and externally audited.
We deliver on time, to budget.
Maintain
Maintaining reliability and uptime requires on-going support. So we work with you to ensure that you achieve the best possible performance from your investment. Our comprehensive package of tiered support services can be tailored to your particular needs – helping to keep your systems up and running 24 hours a day, 365 days of the year.
Inteq has 100+ staff worldwide working on the development, implementation and support of industry leading technology. We have a range of support services available for both hardware and software technical support, from a complete residential service, through to our comprehensive remote helpdesk services, available 24/7.
Our ongoing service commitment
01
Helpdesk
Available for technical support queries 24/7. Our technical experts can provide a remote diagnostics service, despatch field service engineers and provide detailed analytics and reporting.
02
Field service support
Our fast-response team of engineers are available to provide mechanical, electrical and controls expertise 24/7, with additional support for peak periods on a daily, weekly or monthly basis.
03
Resident services
We provide and manage a team of on-site engineers as part of a tailored solution where engineers may have specific skills or where continuous improvement is a set objective.
04
Operational support
Here contract management, Health & Safety audits, safety inspections, training, and performance & process analysis may be supplied as required.
05
Asset management and spare parts
We provide services that include inventory management, asset history and related data, maintenance schedules, KPI’s, and reporting, all through your customer portal.
06
Modernisation
To keep your systems aligned to the growth of your business, we offer related services, such as: obsolescence audits, performance optimisation surveys, system upgrades (with minimal operational disruption) and scenario planning using our advanced simulation software.
Discover what we can do for you today.
Using our powerful, in-house software design capabilities we can deliver the performance gains you are looking for in your packing operations. Automating part or all stages of your packing process has never been more straightforward.
Contact us