As the leading automation and robotics integrator, Inteq surveyed directors and senior leaders across the UK retail and eCommerce sector to uncover how increasing investment in robotics and automation technologies would enable businesses to improve their ability to meet the needs of consumers.
In this second mini-guide of the series, we’ll explore how retailers and eCommerce companies, manage their challenges around labour pressures—and how smart investment in automation offers a path toward resilience, scalability, and long-term growth.
Our ‘Blending people and technology’ mini-guide explores current challenges to examine how robotics and automation technologies can:
- Alleviate labour pressure during peaks by supporting consistent, 24/7 operations.
- Boost retention and job satisfaction by removing repetitive tasks and enabling skill development.
- Onboard faster and easier — crucial during peak surges.
- Improve safety and accuracy, reducing errors, stress, and operational downtime.

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Our upcoming mini-guides:
- Precision for customer satisfaction
- Making the case for growth
- Tech-fit for the future

About the research:
Censuswide conducted research amongst 250 individuals working in £10m+ turnover UK retail and eCommerce companies at Director level or with some influence over their company’s supply chain between 15.07.2024 – 22.07.2024. Censuswide abides by and employs members of the Market Research Society and follows the MRS code of conduct and ESOMAR principles. Censuswide is also a member of the British Polling Council.
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